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Website upgrade highlights firm’s history and focus on customer experience

Posted by Admin Posted on Oct 21 2017

https://secure.emochila.com/swserve/siteAssets/site6533/images/BWLK_1.jpgThroughout its long history, Byler, Wolfe, Lutsch & Kampfer, CPAs has always been willing to change when needed. Whether it was expanding the firm’s tax and business services to better accommodate clients’ needs or adding more staff or locations to serve more business communities, BWLK has maintained an eye toward progress.

Changes in technology

In the past decade, the changes in technology have been incredible across all industries. From cell phones and other mobile devices to the Internet and wireless connections, technology has transformed the way the world does business. Clients and customers have more access to goods and services than ever before. Indeed, it’s possible to get virtually everything one needs to survive – goods, services, information - without even leaving the house.

Recognizing these changes, BWLK has embraced the use of technology to better serve its clients. While we certainly value the good old-fashioned handshake and face-to-face meetings and communication, we also understand that technology has its benefits. These include speed and convenience of business transactions, improved customer service and increased access to information.

Improving your online experience

In 2009, BWLK launched its first website to provide current and prospective clients access to tools and information that would benefit them. Three years later, in 2012, a major website upgrade was completed to further improve clients’ online experience.

We added a news blog and email newsletter in 2015 to better communicate with our client base, prospective clients and the communities we serve. Much of the news in these communications are housed on our website.

Check out the new BWLKcpa.com

Recently, we upgraded our website again, and we think you’ll like what you see. Some of the changes are easy to notice, while others are more subtle. Here’s what website visitors will notice:

Home page feature photos: We’ve replaced the old “generic” photos of strangers with new professional photographs of our own staff and facilities from both the Salem and East Liverpool offices. We feel this better aligns with the local and personal service we provide to our clients.

About Us page staff bios: We’ve updated the information in our staff bios, including adding a few new ones. We believe it’s important for you to get to know us, as we learn about your business and how we can provide solutions for your needs. We added photos to our bios so you can put a face with a name or voice as you work with us.

Firm History page: Just as you are proud of your company’s history, we feel the same way about ours. In order to share that history and experience with you, we created a new History page on our website. It can be accessed under the About Us menu. We had fun looking back to where we’ve been, what we’ve accomplished and we thank our loyal clients for allowing us to serve them for so many years.

We hope you like the improvements we’ve made to our website as we strive to improve our clients’ experience in as many ways possible – both online and offline. Through it all, our goal remains the same as its always been: To help clients maintain financial viability in the present while taking a proactive approach to achieve future goals.

We invite you to explore our new and improved website, and give us a call to discuss how we can support your business. You might be surprised at all our services that could help your business.

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