When it comes to making purchases or hiring a company to complete a job, customers and clients seek quality work at a fair price, done in a reasonable amount of time. But perhaps even more importantly, consumers thirst for excellent customer service, which often seems hard to come by.
Whether it’s struggling to reach a live human when calling tech support or getting a rude response to your concern, good customer service is hard to find these days.
Brad Gilson, owner of Brad’s Carpet and Upholstery Cleaning, knows that the success of his business is built on the level of customer service he provides – especially in emergency situations. So when he needed to hire an accountant to handle his business affairs, he sought out a CPA firm known for its excellent customer service.
“The biggest thing I enjoy about my business is satisfying my customers,” said Gilson, whose company specializes in carpet cleaning, and fire and water restoration. “In my business, I get emergency calls from customers who need immediate attention, and I do my best to deliver results quickly.
“Dan [Wolfe] has been handling the accounting for my business for more than 10 years, and he does a fantastic job of customer service. His availability is above and beyond – I can reach him in the office or on his cell phone anytime I need something. I’ve referred him to anyone who has mentioned needing an accountant.”
Dan takes care of business taxes and consulting for both of Brad’s businesses – carpet restoration and property management. When the latter company was launched, Brad called Dan for advice on how to set it up and hired him to handle the accounting.
“He walked me through everything to make sure nothing got missed,” explained Brad. “I can call him anytime for his opinion before making any business decision. He is a great person and really responsive to any need I have. I couldn’t be happier with his work.”
To learn more about Brad's Carpet and Upholstery Cleaning, click here.